FAQs
HOW DO I book a class?
All classes are booked through Momence. New customers can create an account here, returning customers can log in here. You can book a class by logging in to your account, or by browsing the schedule here. Class booking is available up to two weeks in advance.
How do i cancel a class?
You can cancel a class by logging in to your Momence account and clicking the ‘My Classes’ tab on your dashboard. Please note that we have a 24 hour cancellation policy. We do not accept cancellations via email.
DO I NEED EXPERIENCE TO ATTEND A CLASS?
All humans are welcome to join classes at the Begin level. Whether you are new to Pilates or looking to refine your practice, these classes are designed to empower you with the knowledge and skills to move with grace and ease both on and off the mat.
What do I need bring TO CLASS?
All you need to bring to class is yourself and a water bottle. Mats, towels, tools & props are all provided.
WHAT SHOULD I WEAR TO CLASS?
Your comfort is the priority. We kindly request that clothing is free of buckles, zippers, or other hardware that may damage the equipment. Shoes are not permitted in the studio. For safety reasons, grip socks must be worn for all Reformer classes.
How can i prepare for class?
To get a head start on anatomy, pelvic placement, and the ALL Method, check out the ‘Getting Started’ category on our Digital Studio.
I FORGOT SOMETHING AT THE STUDIO! DO YOU HAVE A LOST AND FOUND?
Lost and found items are held in studio for one week. Items that are not retrieved after one week will be donated to a local charity.
WHAT IS the homecoming challenge?
Complete as many classes as possible during our opening month for the chance to win exclusive prizes. Learn more here.
WHAT IS A REFORMER?
“A Pilates Reformer is a versatile and dynamic Pilates machine that facilitates precise movements, muscle engagement, and body alignment. The Reformer consists of a sliding carriage, equipped with adjustable springs, pulleys, straps, and a footbar. These components work together to create a unique resistance system that enables a wide range of exercises and variations ensuring a strong core and overall well-being.” (Merrithew, 2023)
WHAT IS AN EXTENDED CARRIAGE REFORMER?
We offer two sizes of machines in our ALL Reformer classes: Extended Carriage and Regular Carriage. Our three Extended Carriages offer priority to humans taller than 5 feet 9 inches or those wishing a little extra space on the carriage. Please note, these can be utilized by ALL humans, we just hold priority for those who need a little extra length.
WHERE Can I PARK?
There is limited 1 hour free street parking along Railway St, the South side of Alexander St, and along Jackson Ave. There is also paid street parking on the North side of Alexander St.
HOW DO I ACCESS THE BUILDING?
To access the building, buzz ‘ALL STUDIO’ at the front entrance. The studio is located in unit 150, on the first floor. Please check in with our Experience Concierge upon arrival.
What amenities does ALL Studio offer?
We have four individual restrooms (including one wheelchair accessible restroom) with showers. Our amenities rooms are designed for ALL Humans and are gender neutral.
